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Terms of Service

Effective Date: November 3, 2023

  1. Acceptance of Terms

    • By using the Herbaveda website ("the Website"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Website.

  2. Eligibility

    • You must be at least 18 years old to use the Website. By using the Website, you represent and warrant that you are at least 18 years old.

  3. Use of the Website

    • You agree to use the Website in accordance with all applicable laws and regulations.

    • You may not use the Website for any illegal or unauthorized purpose.

    • You are responsible for maintaining the security of your account and password.

  4. Product Listings and Sales

    • Herbaveda allows sellers to list and sell skincare products. We do not endorse or guarantee the accuracy of listings or the quality of products.

    • Buyers and sellers are responsible for all aspects of transactions, including payment, shipping, and product quality.

  5. Payment and Pricing

    • Prices listed on the Website are in USD and may be subject to taxes or fees as applicable.

    • Payment for products is processed through online payment methods, including credit/debit cards, Apple Pay, and Google Pay. You agree to the terms and conditions of the respective payment processors when making a purchase.

  6. Returns, Refunds, and Exchange Policy

    • Herbaveda offers an exchange policy for customers who are unhappy with their product or have received a damaged item. We do not offer returns or refunds.

    • For details on how to request an exchange, please refer to our [                                ].

  7. Intellectual Property

    • All content on the Website, including text, graphics, logos, and images, is owned by Herbaveda and protected by copyright and other intellectual property laws.

    • The domain "HerbaVeda" is a registered trademark and may not be copied or used without our written consent.

  8. Termination

    • Herbaveda reserves the right to terminate or suspend your account at its discretion, without notice, for any violation of these terms.

  9. Changes to Terms We may update these Terms of Service at any time. Your continued use of the Website after such changes will constitute your acceptance of the updated terms.

  10. Contact Information If you have any questions or concerns about these Terms of Service, you can contact us at info@shopherbaveda.com.

Exchange Policy

Exchange Policy

HerbaVeda does not offer returns or refunds, but we are happy to exchange your product with good reason for a new product of the same value. :)

Privacy Policy

Effective Date: November 7, 2023

HerbaVeda is an online e-commerce website dedicated to providing high-quality skincare products. We are committed to safeguarding the privacy of our customers and visitors. This Privacy Policy outlines how we collect, use, and protect personal information.

Information We Collect

  • We collect personal information when you make a purchase on our website. The information we collect includes: Name, Email address, Shipping address, Payment information

How We Collect Information

  • We collect the information mentioned above through our online checkout process.

Why We Collect Information

  • We collect this information solely for the purpose of processing and shipping your orders. We do not use this information for any other purpose.

Sharing Personal Information

  • HerbaVeda does not share or disclose any personal information to third parties. Your information is kept strictly confidential.

Data Security

  • We take the security and protection of your personal information seriously. We use WIX, a secure e-commerce platform, to process and safeguard your data.

Cookies

  • We do not use cookies for tracking and analytics purposes.

Third-Party Tools

  • We do not use any third-party tools or services on our website that collect and use personal data.

Access, Update, and Deletion of Personal Information

  • Since we do not store your personal information after the purchase is completed, there is no need to access, update, or delete it. We only retain the information necessary for order processing.

Children's Privacy

  • We do not knowingly collect personal information from individuals under the age of 13. Our services are intended for adults.

Legal Requirements

  • HerbaVeda complies with all applicable laws and regulations regarding data protection and privacy.

If you have any questions or concerns regarding this Privacy Policy, please contact us at info@shopherbaveda.com.

Shipping & Fulfillment Policy

Effective Date: November 7, 2023

At HerbaVeda, we are committed to providing convenient and reliable shipping services to our valued customers. Please review our Shipping and Fulfillment Policy for information regarding shipping options, rates, delivery times, and more.

1. Shipping Options

We offer the following shipping options for domestic orders within the United States:

  • Standard Shipping: Delivery typically within 2-5 business days.

  • Expedited Shipping: Delivery within a shorter time frame for an additional fee.

2. Shipping Rates

  • Our shipping rates are calculated based on the order value, weight, and destination. We offer free standard shipping on domestic orders over $50. International orders outside the USA have a flat rate $10 shipping fee. 

3. Estimated Delivery Times

  • For standard domestic shipping, you can expect your order to arrive within 2-5 business days after processing. Expedited shipping options are also available for faster delivery.

4. International Shipping

  • Currently, we offer international shipping at a flat rate of $10. This applies to any orders being delivered outside the United States.

5. Free Shipping

  • We provide free standard shipping for domestic orders over $50. This offer is automatically applied at checkout.

6. Order Fulfillment and Processing

  • Order processing times may vary but typically range from 1-3 business days. Your order will be fulfilled promptly, and you will receive a confirmation email with tracking information once your order is shipped.

7. Order Tracking

  • We provide order tracking information to customers. You can track your order's progress and estimated delivery date using the provided tracking number.

8. Backorders and Out-of-Stock Items

  • If a product is backordered or temporarily out of stock, please allow up to 2 weeks for the product to be shipped. We will keep you informed about the status of your order during this time.

9. Shipping Issues and Returns

  • If your product arrives damaged or broken, we will exchange it for a product of equal value.

  • In the rare event of a package being lost during transit, we will replace the product at no additional cost.

10. Contact Us

  • For any shipping-related inquiries or issues, please contact our customer support team at info@shopherbaveda.com.

If you have any questions or concerns about this Shipping and Fulfillment Policy, please don't hesitate to reach out to us.

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